1. Purpose
- Creating peace of mind and ensuring the best benefits for customers who shop at ACE Home Center's E-Commerce website: https://www.acehomecentershop.com/, directly under Vina Homeshop Joint Stock Company.
- Providing customers with high-quality products, attentive, fast, and convenient customer care service with dedicated and professional service style.
2. Subject and scope of application
- Subject of application: All customers who purchase on the website: https://www.acehomecentershop.com/
- Area of application: Nationwide
3. Payment policy
ACE Home Center currently has the following payment method:
Online payment via Momo, Payoo (free of charge): To use this payment method, your bank account needs to register for Internet Banking service with the bank. ACE Home Center currently supports payments for the majority of banks in Vietnam.
4. Delivery policy
4.1. Area division:
- Urban area of Ho Chi Minh City: District 1,3,4,5,6,7,8,10,11,12, Binh Thanh, Phu Nhuan, Tan Binh, Binh Tan, Tan Phu, Go Vap, Thu Duc city.
- Suburban area of Ho Chi Minh City: Hoc Mon, Binh Chanh, Nha Be, Cu Chi, Can Gio Districts
- Area outside Ho Chi Minh City: other provinces/cities
4.2. Delivery policy
4.2.1. Urban area of Ho Chi Minh City
ACE Home Center offers delivery services within Ho Chi Minh City Area: Standard Delivery (within 72 hours).
- Standard delivery (within 72 hours): ACE Home Center will deliver within 72 hours to customers from the date of order. This service will apply to all orders and does not require any condition.
- With this service, ACE Home Center provides free delivery service for customers who buy orders from 500,000 VND or more in Urban area of Ho Chi Minh City.
- For orders below 500,000 VND, customers will pay shipping fee 40,000 vnd/order Urban area of Ho Chi Minh City.
4.2.2. Suburban area of Ho Chi Minh City and other Provinces/Cities
- If the customers’ address is in the suburbs of Ho Chi Minh City: Hoc Mon District, Binh Chanh District, Nha Be District, Cu Chi, Can Gio; or in other provinces/cities, ACE Home Center will provide delivery services to customers, the delivery fee will be contacted by ACE staff and notified to customers. Customers can pay shipping fee along with online orders or pay directly to the delivery unit.
- Delivery time is from 3 to 7 days. This time is only relative, not including force majeure cases (natural disasters, floods, ...). Therefore, we hope you sympathize when these situations happen.
Note:
- Applicable to available goods at ACE Home Center stores and warehouses. For goods that are not available or out of stock, ACE Home Center takes 10-15 days and up to 4 months from the time you order to prepare the goods, due to force majeure conditions such as bad weather, unfavorable delivery conditions, broken or malfunctioning vehicle in the process of preparing goods,…. Therefore, we hope you sympathize when these situations happen.
- Please check the goods upon receiving, when detecting that the product is damaged, distorted or wrong, please confirm with the delivery unit and at the same time notify ACE Home Center directly.
- If you have any questions about delivery information, please contact ACE Home Center via ACE Home Center fan page or the official website of ACE Home Center or our call center 1900 633 304 / 0356 204 853
