Chính Sách Bảo Hành – Cam Kết Chất Lượng Tại ACE Home Center

I. Purpose:

ACE Home Center is committed to ensuring customer satisfaction and protecting consumer rights when shopping on our E-commerce website: https://www.acehomecentershop.com, managed by ACE Home Center Limited Company.

We strive to provide high-quality products, dedicated customer service, and a fast, convenient, and professional shopping experience.

II. Scope & Eligibility:

Eligible Customers: All customers purchasing from https://www.acehomecentershop.com.

Coverage Area: Nationwide.

III. Warranty Terms:

a. Customers need to have access to their purchase history on https://www.acehomecentershop.com.

b. Within the warranty period and under normal usage conditions, the product will be covered under warranty according to the Manufacturer's technical standards. The warranty period starts from the delivery date as stated on the order. The specific warranty terms are defined as follows:

III.I. Warranty Conditions:

A product will be eligible for warranty service if:

It is within the warranty period at the time of the request.

The model name, serial number, and purchase date on the warranty card match the order information.

The product is defective due to manufacturer faults.

The product retains its original manufacturer seal, which must be intact and undamaged.

The product does not belong to the non-warranty cases listed below.

III.II. Cases Not Covered by Warranty:

Warranty service will be denied if:

The product lacks the manufacturer’s seal at the first repair.

The product is damaged due to natural disasters, fire, floods, lightning, insects, animal infestation, improper storage in dusty, humid, or high-temperature environments, mold, rust, corrosion, or oxidation...

The product is damaged due to incorrect voltage usage.

The product has physical damage caused by the customer, such as deformation, cracks, or scratches...

The product was installed, maintained, or used incorrectly, contrary to the manufacturer’s instructions.

The product has been altered or repaired by unauthorized technicians.(Note: Some manufacturers may charge an inspection fee if unauthorized modifications are detected before warranty service).

The product is past its warranty period.

Accessories such as power cords, cables, and signal connectors are not covered under warranty.

III.III. Out-of-Warranty Repair Services:

c. In cases where the product is not covered under the Manufacturer's standard warranty, ACE Home Center will provide repair services and replace genuine parts/accessories from the Manufacturer/Supplier at a preferential service rate.

IV. Warranty Service Timeframe:

a. Customer service hours are from 10:00 AM to 9:00 PM, Monday to Sunday, except on public holidays and Tet.

b. Repair time:

ACE Home Center collaborates with the Manufacturer’s Warranty Centers to carry out repairs within 7 to 14 business days.

In some cases, delays may occur due to the time required for sourcing and transporting parts. The Warranty Center will inform customers of appropriate solutions accordingly.